Came in to collect a card after moving an account, leaving Nationwide after 18 years. The initial woman behind the counter was not particularly very welcoming but Darrell was much more amenable. Initial impressions good and I love the old picture of Cornmarket Street!
The service is by far the best of the UK high street banks I have tried so far. After visiting Lloyds, Santander, and HSBC yesterday and bad to terrible service there, I came here. University students can only get a cash account, which comes with some downsides for international students, but apart from that one can't complain about anything.
Very good customer service. I was setting up a new account in this branch. I had to wait for around 20 minutes during which members of staff approached me and apologied for the waiting time. I was sitted in a comfortable chair so I could work during the wait. I was then invited by an employee to their table and we started the process. I was advised about all the account details, all my questions (many) were answered and we also had a very friendly conversation. I was also offered a coffee which was good. I left the bank with a new bank account and a card in my hand.
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